How To Fix CRM_DPP_ILM_TEST026 - Cannot determine sales organization for used business transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP_ILM_TEST - CRM Data Privacy: Messages for ILM tests

• Message number: 026

• Message text: Cannot determine sales organization for used business transaction

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP_ILM_TEST026 - Cannot determine sales organization for used business transaction ?

  The SAP error message CRM_DPP_ILM_TEST026 indicates that the system is unable to determine the sales organization for a specific business transaction. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is a missing or incorrect configuration related to sales organizations or business transactions.
  Causes:
  
  Missing Sales Organization Configuration: The sales organization may not be defined for the specific business transaction type being processed.
  Incorrect Business Transaction Type: The business transaction type may not be correctly linked to a sales organization in the system.
  Data Inconsistencies: There may be inconsistencies in the master data, such as customer master records or transaction data that do not have the necessary sales organization information.
  Authorization Issues: The user may not have the necessary authorizations to access the sales organization data.
  Custom Development: If there are custom developments or enhancements in the system, they may not be correctly handling the sales organization determination logic.
  
  Solutions:
  
  
  Check Sales Organization Configuration:
  
  Go to the configuration settings in SAP and verify that the sales organization is correctly defined for the relevant business transaction type.
  Ensure that the sales organization is assigned to the relevant organizational units.
  
  
  
  Review Business Transaction Type:
  
  Check the configuration of the business transaction type in the CRM system to ensure it is correctly linked to the sales organization.
  You can do this by navigating to the relevant customizing settings in the SAP system.
  
  
  
  Validate Master Data:
  
  Ensure that the customer master data and any related data (like product master) have the correct sales organization assigned.
  Check if the sales area (which includes sales organization, distribution channel, and division) is correctly set up for the customer.
  
  
  
  Check User Authorizations:
  
  Verify that the user executing the transaction has the necessary authorizations to access the sales organization data.
  
  
  
  Debug Custom Code:
  
  If there are custom developments, review the code to ensure that it correctly handles the determination of the sales organization.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to check table definitions) to investigate further.
  Tables: Relevant tables to check include TVKOV (Sales Organization Data) and KNA1 (General Data in Customer Master).
  Documentation: Refer to SAP documentation for CRM and sales organization configuration for detailed steps and best practices.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.