How To Fix CRM_PROVIDER022 - Selected order is neither a sales order nor a change order

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 022

• Message text: Selected order is neither a sales order nor a change order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER022 - Selected order is neither a sales order nor a change order ?

  The SAP error message CRM_PROVIDER022 indicates that the selected order is neither a sales order nor a change order. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to access or process an order that does not meet the expected criteria.
  Causes:
  
  Incorrect Order Type: The order you are trying to access may not be a valid sales order or change order. It could be a different type of document (e.g., service order, quotation, etc.).
  Data Integrity Issues: There may be issues with the data in the system, such as missing or incorrect entries in the database that prevent the system from recognizing the order type.
  Authorization Issues: The user may not have the necessary authorizations to view or process the specific order type.
  System Configuration: The system may not be configured correctly to recognize certain order types, or there may be customizations that affect how orders are processed.
  
  Solutions:
  
  Verify Order Type: Check the order type of the selected document. Ensure that it is indeed a sales order or change order. You can do this by navigating to the order in question and checking its details.
  Check Data Integrity: Review the data associated with the order. Look for any inconsistencies or missing information that could be causing the issue. You may need to consult with your SAP administrator or IT support team to resolve any data integrity issues.
  Review Authorizations: Ensure that the user has the necessary permissions to access and process the order. If not, the user may need to request additional authorizations from the system administrator.
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to ensure that the system is set up correctly to handle the order types in question. This may involve checking the configuration settings for order management in the CRM module.
  Check for Customizations: If your organization has implemented custom solutions or enhancements, verify that these are not interfering with the standard order processing logic.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the order details or configuration settings (e.g., CRMD_ORDER for order management).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message or related issues.
  Documentation: Review SAP documentation or user guides related to order management in CRM for additional insights and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.