How To Fix CRM_PROVIDER021 - Account cannot be created because of error(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 021

• Message text: Account cannot be created because of error(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER021 - Account cannot be created because of error(s) ?

  The SAP error message CRM_PROVIDER021 indicates that there is an issue preventing the creation of an account in the SAP Customer Relationship Management (CRM) system. This error typically arises due to various reasons related to data validation, configuration, or system settings.
  Possible Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled out correctly or are missing entirely.
  Data Validation Errors: The data provided may not meet the validation criteria set in the system (e.g., invalid characters, incorrect formats).
  Configuration Issues: There may be issues with the configuration of the account types or the organizational structure.
  Authorization Issues: The user may not have the necessary permissions to create accounts.
  Integration Issues: If the account creation is part of an integration process (e.g., with other SAP modules or external systems), there may be issues in the data transfer or mapping.
  Business Rules: Custom business rules or validations may be preventing the account from being created.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the field requirements for the account type you are trying to create.
  Validate Data: Check the data for any validation errors. Ensure that formats, lengths, and values conform to the expected standards.
  Review Configuration: Verify the configuration settings for account creation in the CRM system. This includes checking the account types and organizational units.
  Check Authorizations: Ensure that the user has the necessary authorizations to create accounts. This can be checked in the user roles and profiles.
  Review Integration Settings: If applicable, check the integration settings and mappings to ensure that data is being transferred correctly.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Knowledge Base for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to manage accounts and check for existing entries.
  SAP Notes: Look for relevant SAP Notes that may address known issues related to the CRM_PROVIDER021 error.
  Documentation: Review the SAP CRM documentation for guidelines on account creation and the required fields.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PROVIDER021 error.