How To Fix CRM_PROVIDER024 - Apply or cancel the process &1 before ending the session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 024

• Message text: Apply or cancel the process &1 before ending the session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER024 - Apply or cancel the process &1 before ending the session ?

  The SAP error message CRM_PROVIDER024 typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to end a session or perform an action while there are still ongoing processes that need to be applied or canceled. This error is a safeguard to ensure that all processes are properly handled before the session is terminated.
  Cause:
  The error is triggered when:
  
  There are unsaved changes or processes that have not been completed (e.g., a transaction or a workflow).
  The user is trying to exit or log off while there are pending actions that need to be addressed.
  
  Solution:
  To resolve the CRM_PROVIDER024 error, follow these steps:
  
  
  Check for Pending Processes: Review the current session for any open transactions or processes. This could include:
  
  Open documents (e.g., sales orders, service requests).
  Workflows that are still in progress.
  
  
  
  Apply or Cancel Processes:
  
  If there are changes that need to be saved, apply them by completing the necessary actions (e.g., saving a document).
  If you do not wish to keep the changes, cancel the processes or revert to the previous state.
  
  
  
  Refresh the Session: After applying or canceling the processes, refresh the session to ensure that all changes are updated.
  
  
  Log Off or End Session: Once all processes are handled, you should be able to log off or end the session without encountering the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing processes (e.g., CRM order management, service management).
  User Permissions: Ensure that you have the necessary permissions to apply or cancel processes in the CRM system.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for SAP Notes related to CRM errors for any patches or updates that may address known issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.