How To Fix CRM_PRODUCT_UI004 - Picture was not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_UI - message class for product info in CIC

• Message number: 004

• Message text: Picture was not found.

What causes this issue?

The screen was not found in Content Management.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system shows an empty preview screen.

How to fix this error?

If you wish to display the screen in the preview, link it to your
product in the product master data maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_UI004 - Picture was not found. ?

  The SAP error message CRM_PRODUCT_UI004, which states "Picture was not found," typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to locate an image associated with a product. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Image File: The image file may not be uploaded to the system or may have been deleted.
  Incorrect Path: The path to the image file may be incorrect or not properly configured in the system.
  Authorization Issues: The user may not have the necessary permissions to access the image.
  Data Inconsistency: There may be inconsistencies in the product data that prevent the image from being displayed.
  System Configuration: The system may not be configured correctly to display images for products.
  
  Solutions:
  
  
  Check Image Upload:
  
  Verify if the image file is uploaded correctly in the system. You can do this by navigating to the product details and checking the media section.
  If the image is missing, upload the correct image file.
  
  
  
  Verify Image Path:
  
  Ensure that the path to the image is correctly configured in the product master data. You can check this in the product's media management settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view product images. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the product data to ensure that all related data, including images, is correctly linked.
  
  
  
  System Configuration:
  
  Review the system configuration settings related to media management and product display. Ensure that the settings are correctly configured to allow image display.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing product images in CRM.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.