How To Fix CRM_PRODUCT_UI002 - Picture could not be displayed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_UI - message class for product info in CIC

• Message number: 002

• Message text: Picture could not be displayed.

What causes this issue?

You tried to display a picture as preview. Loading this picture was not
possible.

System Response

The system uses a URL in order to locate and load the picture. But it
failed.

How to fix this error?

If this error persists inform your system administrator.

Procedure for System Administrators

Probably there are missing links between the product and its pictures.
Pictures are located within Content Management.
Delete relevant picture within product master data maintenance and add
it afterwards again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_UI002 - Picture could not be displayed. ?

  The SAP error message CRM_PRODUCT_UI002, which states "Picture could not be displayed," typically occurs in the SAP CRM (Customer Relationship Management) system when there is an issue with displaying images or graphics associated with products in the product catalog or product master data. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing Image Files: The image files that are supposed to be displayed may not be uploaded to the system or may have been deleted.
  Incorrect Path: The path to the image files may be incorrect, leading to the system being unable to locate the images.
  Authorization Issues: The user may not have the necessary permissions to access the image files.
  File Format Issues: The image files may be in an unsupported format or corrupted.
  System Configuration: There may be configuration issues in the SAP system that prevent images from being displayed correctly.
  
  Solutions:
  
  Check Image Upload: Verify that the images are uploaded correctly in the system. You can do this by navigating to the relevant product in the CRM and checking the associated images.
  Verify File Path: Ensure that the file path for the images is correct. This may involve checking the configuration settings in the SAP system.
  Check Authorizations: Ensure that the user has the necessary authorizations to view the images. This may involve checking user roles and permissions in the SAP system.
  Review File Formats: Make sure that the images are in a supported format (e.g., JPEG, PNG) and are not corrupted. You can try opening the images outside of SAP to verify their integrity.
  System Configuration: Review the configuration settings related to media management in SAP CRM. This may involve checking settings in transaction codes like CRMD_ORDER or customizing settings in SPRO.
  Clear Cache: Sometimes, clearing the browser cache or the SAP GUI cache can resolve display issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for CRM and media management for more detailed information on handling images and media files.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.