How To Fix CRM_PRODUCT_UI001 - product &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_UI - message class for product info in CIC

• Message number: 001

• Message text: product &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_UI001 - product &1 not found ?

  The SAP error message CRM_PRODUCT_UI001, which states "Product &1 not found," typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access or manipulate a product that does not exist in the system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Product ID: The product ID entered may be incorrect or misspelled.
  Product Not Created: The product may not have been created in the system yet.
  Product Deactivation: The product might have been deactivated or deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the product.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the product not being available in CRM.
  Incorrect Organizational Data: The product may not be available for the specific organizational unit or sales area being accessed.
  
  Solutions:
  
  Verify Product ID: Double-check the product ID for any typos or errors. Ensure that you are using the correct format.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product in the system. You can also check in the product master data using transaction MM03 or CRM_PRODUCT.
  Review Product Status: Ensure that the product is active and not marked for deletion. You can check the product status in the product master data.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product. This can be checked with the help of your SAP security team.
  Data Synchronization: If the product is supposed to be synchronized from another system (like SAP ERP), check the integration settings and logs for any errors.
  Organizational Data: Ensure that the product is assigned to the correct organizational unit or sales area that the user is trying to access.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_PRODUCT, and MM03 for product management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on product management in SAP CRM.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.