How To Fix CRM_PRODUCT_SRVDUR000 - Data record for work duration with key &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SRVDUR - Set Type Work Duration

• Message number: 000

• Message text: Data record for work duration with key &1 does not exist

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SRVDUR000 - Data record for work duration with key &1 does not exist ?

  The SAP error message CRM_PRODUCT_SRVDUR000 indicates that the system is unable to find a data record for work duration associated with a specific key. This typically occurs in the context of service management or product-related transactions in SAP CRM (Customer Relationship Management).
  Cause:
  
  Missing Data Record: The most common cause is that the work duration data record for the specified key does not exist in the database. This could happen if the record was never created, was deleted, or if there is a mismatch in the key being referenced.
  Incorrect Key: The key being used to access the work duration data may be incorrect or not formatted properly.
  Configuration Issues: There may be configuration issues in the service or product management settings that prevent the system from retrieving the necessary data.
  Authorization Issues: The user may not have the necessary authorizations to access the data record.
  
  Solution:
  
  Check Data Existence: Verify if the work duration record exists in the database. You can do this by navigating to the relevant transaction or table (e.g., using transaction codes like SE16 or SE11) and searching for the key in question.
  Create Missing Record: If the record does not exist, you may need to create it. This can typically be done through the relevant transaction for managing service durations or product data.
  Verify Key: Ensure that the key you are using is correct. Double-check for any typos or formatting issues.
  Review Configuration: Check the configuration settings related to service management and product management to ensure everything is set up correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the data. You may need to consult with your SAP security team if there are issues.
  Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to the error message and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to service management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_PRODUCT_SRVDUR000 error message.