How To Fix CRM_PRODUCT_UI006 - in cart quantity cannot be zero as a line item exists already

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_UI - message class for product info in CIC

• Message number: 006

• Message text: in cart quantity cannot be zero as a line item exists already

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_UI006 - in cart quantity cannot be zero as a line item exists already ?

  The SAP error message CRM_PRODUCT_UI006 typically occurs in the SAP CRM (Customer Relationship Management) system when a user attempts to add a product to a shopping cart or a sales order, but the quantity specified for that product is zero. This error indicates that there is already a line item in the cart, and the system does not allow a line item with a quantity of zero.
  Cause:
  
  Zero Quantity: The primary cause of this error is that the user is trying to set the quantity of an existing line item to zero, which is not permitted.
  Existing Line Item: The system detects that there is already a line item in the cart for the product, and it does not allow the quantity to be updated to zero.
  User Action: This can happen if the user mistakenly tries to remove an item by setting its quantity to zero instead of deleting the line item.
  
  Solution:
  
  Delete the Line Item: Instead of setting the quantity to zero, the user should delete the line item from the cart. This can usually be done by selecting the line item and using the delete option in the user interface.
  Update Quantity: If the intention is to change the quantity, ensure that the quantity is set to a positive integer greater than zero.
  Check for Multiple Entries: If there are multiple entries for the same product, ensure that the correct line item is being modified or deleted.
  
  Related Information:
  
  User Interface: Familiarize yourself with the user interface of the SAP CRM system to effectively manage line items in the cart.
  Documentation: Refer to SAP documentation or help resources for more detailed instructions on managing shopping carts and line items.
  Error Handling: If this error persists or if there are additional complications, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_UI006 error and manage your shopping cart effectively.