How To Fix CRM_PRODUCT_I_MD411 - Value &1 not available in product group 5

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I_MD - Product Data Message Class

• Message number: 411

• Message text: Value &1 not available in product group 5

What causes this issue?

Value &V1& does not exist in product group 5.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you receive this message during the download from the OLTP R/3
system, align the Customizing settings of the OLTP system with those in
the CRM system. Check the following entries in each IMG:
OLTP, Material group
<ZK>Logistics - General -> Material Master -> Settings for Key Fields ->
Data Relevant to Sales and Distribution -> Define Material Groups</>.
CRM, Product group
<ZK>Customer Relationship Management -> Master Data -> Products ->
Special Settings for Sales Operations -> Define Product Groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I_MD411 - Value &1 not available in product group 5 ?

  The SAP error message CRM_PRODUCT_I_MD411, which states "Value &1 not available in product group 5," typically occurs in the context of product management within the SAP CRM (Customer Relationship Management) module. This error indicates that a specific value (represented by &1) is not available or not valid for the specified product group (in this case, product group 5).
  Cause:
  
  Missing Data: The value you are trying to use may not be defined in the product group. This could happen if the product group has not been properly configured or if the value has not been assigned to that group.
  Incorrect Configuration: The product group may not be set up correctly in the system, leading to the unavailability of certain values.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing entries or incorrect associations between products and product groups.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain values or product groups.
  
  Solution:
  
  
  Check Product Group Configuration:
  
  Go to the configuration settings for product groups in SAP and verify that the product group 5 is correctly set up.
  Ensure that the value you are trying to use is included in the configuration for product group 5.
  
  
  
  Assign Missing Values:
  
  If the value is indeed missing, you may need to add it to the product group. This can typically be done through the product master data maintenance transaction (e.g., using transaction codes like CRMD_ORDER or MM01 for material master).
  
  
  
  Review Master Data:
  
  Check the master data for the product in question to ensure that it is correctly assigned to the appropriate product group.
  Use transaction codes like MM03 to view the material master data and confirm the associations.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the product data. This can help in identifying any missing links or incorrect configurations.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the product group and its associated values.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product group configuration and management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM01, MM02, MM03, and SE11 (for data dictionary).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.