How To Fix CRM_PRODUCT_I_MD409 - Value &1 not available in product group 4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I_MD - Product Data Message Class

• Message number: 409

• Message text: Value &1 not available in product group 4

What causes this issue?

Value &V1& does not exist in product group 4.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you receive this message during the download from the OLTP R/3
system, align the Customizing settings of the OLTP system with those in
the CRM system. Check the following entries in each IMG:
OLTP, Material group
<ZK>Logistics - General -> Material Master -> Settings for Key Fields ->
Data Relevant to Sales and Distribution -> Define Material Groups</>.
CRM, Product group
<ZK>Customer Relationship Management -> Master Data -> Products ->
Special Settings for Sales Operations -> Define Product Groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I_MD409 - Value &1 not available in product group 4 ?

  The SAP error message CRM_PRODUCT_I_MD409, which states "Value &1 not available in product group 4," typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module. This error indicates that a specific value (represented by &1) is not available or not valid for the specified product group (in this case, product group 4).
  Cause:
  
  Missing Data: The value you are trying to use may not be defined in the product group. This could be due to missing master data or configuration settings.
  Incorrect Configuration: The product group may not be set up correctly in the system, leading to the unavailability of certain values.
  Authorization Issues: There may be restrictions on the user’s ability to access certain product groups or values.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from recognizing the value in the specified product group.
  
  Solution:
  
  
  Check Product Group Configuration:
  
  Navigate to the product group configuration in SAP and verify that the value you are trying to use is indeed defined for product group 4.
  Ensure that all necessary attributes and values are correctly set up.
  
  
  
  Maintain Master Data:
  
  If the value is missing, you may need to create or update the master data for the product group. This can be done through transaction codes like CMM1 (for creating product groups) or CMM2 (for changing product groups).
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the product group and its values. This can be done by reviewing the user roles and authorizations in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the product data to identify any discrepancies. This may involve using transaction codes like SE11 to check the database tables or using specific reports designed for data consistency.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to product groups and values to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CMM1, CMM2, CRMD_ORDER, and others that pertain to product management in SAP CRM.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.