How To Fix CRM_PRODUCT_I411 - Value &1 not available in product group 5

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 411

• Message text: Value &1 not available in product group 5

What causes this issue?

Value &V1& does not exist in product group 5

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error message occurs, it means that the Customizing settings in
the OLTP system do not match the settings in the CRM system. Check the
following entries in the IMG:
OLTP, material group
<ZK>Logistics: General -> Basic Data Logistics: Material Master ->
Material -> Sales-Relevant Data -> Define Material Groups</>
CRM, product group
<ZK>Customer Relationship Management -> Master Data -> Product ->
Special Settings for Sales Transactions -> Define Product Groups</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I411 - Value &1 not available in product group 5 ?

  The SAP error message CRM_PRODUCT_I411, which states "Value &1 not available in product group 5," typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module. This error indicates that a specific value (represented by &1) is not available or not valid for the specified product group (in this case, product group 5).
  Cause:
  
  Missing Data: The value you are trying to use may not be defined in the product group 5. This could be due to missing configuration or data entry.
  Incorrect Configuration: The product group may not be set up correctly in the system, leading to the unavailability of certain values.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain values within the product group.
  Data Inconsistency: There may be inconsistencies in the master data or configuration that prevent the system from recognizing the value.
  
  Solution:
  
  
  Check Product Group Configuration:
  
  Navigate to the product group configuration in SAP and verify that the value you are trying to use is indeed defined for product group 5.
  Ensure that all necessary attributes and values are correctly set up.
  
  
  
  Data Entry:
  
  If the value is missing, you may need to add it to the product group. This can typically be done through the product master data maintenance transaction (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H).
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the product group and its values. You may need to consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines related to product group configuration in your organization to ensure compliance with business rules.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on your product data to identify any discrepancies that may be causing the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, and others.
  SAP Notes: Search for SAP Notes related to CRM_PRODUCT_I411 for any specific patches or updates that may address this issue.
  Documentation: Review SAP Help documentation for CRM product management to understand the configuration and data requirements better.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.