How To Fix CRM_PRODUCT_I409 - Value &1 not available in product group 4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 409

• Message text: Value &1 not available in product group 4

What causes this issue?

Value &V1& does not exist in product group 4

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error message occurs when downloading from the OLTP R/3 system,
it means that the Customizing settings in the OLTP R/3 system do not
match the settings in the CRM system. Check the following entries in the
IMG:
OLTP, material group
<ZK>Logistics: General -> Basic Data Logistics: Material Master ->
Material -> Sales-Relevant Data -> Define Material Groups</>
CRM, product group
<ZK>Customer Relationship Management -> Master Data -> Product ->
Special Transactions for Sales Contracts -> Define Product Groups</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I409 - Value &1 not available in product group 4 ?

  The SAP error message CRM_PRODUCT_I409 indicates that a specific value (represented by &1) is not available in the specified product group (in this case, product group 4). This error typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product hierarchies or classifications.
  Cause:
  
  Missing Product Assignment: The product you are trying to work with is not assigned to the specified product group (product group 4).
  Incorrect Product Group: The product group you are referencing may not be correctly defined or may not include the product you are trying to use.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product master or product group definitions.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the product group or its associated products.
  
  Solution:
  
  Check Product Assignment: Verify that the product in question is correctly assigned to product group 4. You can do this by navigating to the product master data and checking the product group assignment.
  Review Product Group Configuration: Ensure that product group 4 is properly configured in the system and that it includes the necessary products. You may need to consult with your SAP administrator or product master data team.
  Update Master Data: If the product is not assigned to the correct product group, you may need to update the product master data to include the correct assignment.
  Check Authorizations: Ensure that you have the necessary authorizations to access the product group and its products. If not, contact your system administrator to resolve any authorization issues.
  Consult Documentation: Review any relevant SAP documentation or notes related to product groups and product assignments for additional guidance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, MM02 (for changing material master), or MM03 (for displaying material master) to check product details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.