How To Fix CRM_PRODUCT_I405 - Value &1 is not available in product group 2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 405

• Message text: Value &1 is not available in product group 2

What causes this issue?

Value &V1& does not exist in product group 2

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error message occurs, it means that the Customizing settings in
the OLTP R/3 system do not match the settings in the CRM system. Check
the following entries in the IMG:
OLTP, material group
<ZK>Logistics: General -> Logistics Basic Data: Material Master ->
Material -> Sales-Relevant Data -> Define Material Groups</>
CRM, product group
<ZK>Customer Relationship Management -> Master Data -> Product ->
Special Settings for Sales Transactions -> Define Producut Groups</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I405 - Value &1 is not available in product group 2 ?

  The SAP error message CRM_PRODUCT_I405 indicates that a specific value (in this case, &1) is not available in the specified product group (in this case, 2). This error typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product hierarchies or classifications.
  Cause:
  
  Missing Product Assignment: The product you are trying to use may not be assigned to the specified product group.
  Incorrect Product Group: The product group you are referencing may not be correctly defined or may not include the product you are trying to work with.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product master or product group definitions.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain product groups or products.
  
  Solution:
  
  
  Check Product Assignment:
  
  Verify that the product you are trying to use is indeed assigned to the specified product group. You can do this by checking the product master data in the SAP system.
  Navigate to the product master data and ensure that the product is linked to the correct product group.
  
  
  
  Review Product Group Configuration:
  
  Ensure that the product group is correctly defined in the system. Check if the product group exists and is active.
  If necessary, update the product group to include the required products.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the product master data or product group definitions.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the relevant data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product and product group. Check the user roles and authorizations in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on product groups and product assignments.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and MM01 (for creating products) to manage product data effectively.
  SAP Notes: Search for SAP Notes related to CRM_PRODUCT_I405 for any specific patches or updates that may address this issue.
  Master Data Management: Understanding how product master data is structured and managed in SAP CRM can help prevent similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.