How To Fix CRM_PRODUCT_I403 - Value &1 is not available in product group 1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 403

• Message text: Value &1 is not available in product group 1

What causes this issue?

Value &V1& does not exist in product group 1

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error message occurs when downloading from the OLTP R/3 system,
it means the Customizing settings in the OLTP R/3 system do not match
the settings in the CRM system. Check the following entries in the IMG:
OLTP, material group
<ZK>Logistics: General -> Logistics Basic Data: Material Master ->
Material -> Sales-Relevant Data -> Define Material Groups</>
CRM, product group
<ZK>Customer Relationship Management -> Master Data -> Product ->
Special Settings for Sales Transactions -> Define Product Groups</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I403 - Value &1 is not available in product group 1 ?

  The SAP error message CRM_PRODUCT_I403 indicates that a specific value (represented by &1) is not available in the specified product group. This error typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product hierarchies or product groups.
  Cause:
  
  Missing Product Assignment: The product you are trying to use is not assigned to the specified product group.
  Incorrect Product Group: The product group you are referencing may not be correctly defined or may not include the product you are trying to work with.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product master or product group definitions.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the product group or its associated products.
  
  Solution:
  
  
  Check Product Assignment:
  
  Go to the product master data and verify if the product is assigned to the correct product group.
  If not, assign the product to the appropriate product group.
  
  
  
  Verify Product Group:
  
  Ensure that the product group is correctly defined in the system.
  Check if the product group is active and has the necessary settings.
  
  
  
  Review Master Data:
  
  Check for any inconsistencies in the product master data.
  Ensure that all required fields are filled out correctly and that there are no missing entries.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the product group and its products.
  If needed, consult with your SAP security team to ensure proper access rights.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any additional context or specific configurations related to product groups and assignments.
  
  
  
  Debugging:
  
  If the issue persists, consider using transaction codes like SE80 or SE37 to debug the relevant function modules or programs to identify the root cause.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to navigate through CRM orders and product assignments.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.