How To Fix CRM_PRODUCT_I401 - The commision group &1 is not available

CRM_PRODUCT_I401 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 401

• Message text: The commision group &1 is not available

What causes this issue?

Commission group &V1& does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define the required commission groups in Customizing for <LS>Customer
Relationship Management</> under <LS>Master Data</> -> <LS>Product</> ->
<LS>Spezielle Special Settings for Sales Operations</> -> <LS>Define
Commission Groups</>.
To make the settings from here, choose <LS>Customizing</> in the
function bar of the <LS>performance assistant</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I401 - The commision group &1 is not available ?

  The SAP error message CRM_PRODUCT_I401 indicates that the commission group specified in the system is not available or does not exist. This error typically arises in the context of sales and distribution processes where commission groups are used to determine how commissions are calculated for sales representatives or agents.
  
  Cause:
  
  Non-Existent Commission Group: The commission group referenced in the transaction does not exist in the system.
  Incorrect Configuration: The commission group may not be properly configured or activated in the system.
  Data Entry Error: There may be a typographical error in the commission group code entered in the transaction.
  Master Data Issues: The relevant master data (e.g., customer, product) may not be linked to the commission group.
  
  
  Solution:
  
  
  Check Commission Group: Verify that the commission group exists in the system. You can do this by navigating to the relevant configuration or master data area in SAP.
  
  Use transaction code OVK1 to check the commission groups.
  
  
  
  Create or Activate Commission