How To Fix CRM_PRODUCT_I307 - Counter &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 307

• Message text: Counter &1 is invalid

What causes this issue?

The counter can only be 5 characters long, due to compatibility reasons
with R/3.

System Response

Choose a lower value.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I307 - Counter &1 is invalid ?

  The SAP error message CRM_PRODUCT_I307, which states "Counter &1 is invalid," typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module. This error is related to the use of counters for product data, which are often used to track various attributes or statuses of products.
  Cause:
  The error message indicates that the counter specified (denoted by &1) is not valid. This can happen due to several reasons:
  
  Incorrect Counter Value: The counter value being referenced may not exist or may have been deleted.
  Configuration Issues: There may be issues with the configuration of the product or the counter settings in the system.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the database that the counter relies on.
  Authorization Issues: The user may not have the necessary permissions to access or modify the counter.
  
  Solution:
  To resolve the CRM_PRODUCT_I307 error, you can take the following steps:
  
  
  Check Counter Value: Verify that the counter value you are trying to use is valid and exists in the system. You can do this by checking the relevant product master data or configuration settings.
  
  
  Review Configuration: Ensure that the configuration for the product and its associated counters is set up correctly. This may involve checking the customizing settings in the SAP system.
  
  
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the product data. You can use transaction codes like SE11 to check the database tables related to product management.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the product and its counters. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and products.
  SAP Notes: Search for SAP Notes related to CRM_PRODUCT_I307 in the SAP Support Portal for any patches or updates that may address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.