How To Fix CRM_PRODUCT_I308 - Conversion factors are invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 308

• Message text: Conversion factors are invalid

What causes this issue?

No differing conversion factors are permitted for the same buisness
transaction and base unit of measure.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the conversion factors.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I308 - Conversion factors are invalid ?

  The SAP error message CRM_PRODUCT_I308: Conversion factors are invalid typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an issue with the conversion factors defined for a product, which are used to convert between different units of measure.
  Causes:
  
  Invalid Conversion Factors: The conversion factors defined for the product may not be valid or may not exist.
  Missing Unit of Measure: The unit of measure for the product may not be properly defined or linked to the conversion factors.
  Inconsistent Data: There may be inconsistencies in the data related to the product, such as missing or incorrect entries in the product master data.
  Configuration Issues: There may be issues with the configuration of the units of measure in the system.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Go to the product master data and verify that the conversion factors are correctly defined.
  Ensure that the units of measure are correctly assigned and that the conversion factors are valid.
  
  
  
  Review Unit of Measure Settings:
  
  Check the configuration of units of measure in the system. Ensure that the units of measure used for the product are correctly set up in the system.
  You can do this by navigating to the relevant configuration settings in the SAP system.
  
  
  
  Update Conversion Factors:
  
  If the conversion factors are incorrect or missing, update them in the product master data.
  Ensure that the conversion factors are consistent and correctly reflect the relationship between the different units of measure.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the product data.
  Use transaction codes like SE11 to check the database tables related to product master data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on managing product master data and conversion factors.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and products.
  Unit of Measure Configuration: Understand how to configure units of measure in SAP, which can be found in the SAP Help Portal or through SAP training materials.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PRODUCT_I308 error message in SAP.