How To Fix CRM_PRODUCT_I305 - The price product &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 305

• Message text: The price product &1 is not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I305 - The price product &1 is not available ?

  The SAP error message CRM_PRODUCT_I305, which states "The price product &1 is not available," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a valid price for a specific product. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Price Condition Records: The most common cause is that there are no price condition records maintained for the product in the pricing procedure.
  Incorrect Product Configuration: The product may not be properly configured in the system, leading to issues in retrieving pricing information.
  Invalid or Inactive Pricing Procedure: The pricing procedure assigned to the product may be inactive or not correctly set up.
  Sales Area Not Defined: The sales area (Sales Organization, Distribution Channel, and Division) for the product may not be defined, which can prevent the system from finding the correct pricing.
  Master Data Issues: There may be issues with the master data of the product, such as missing or incorrect information in the material master or customer master records.
  
  Solutions:
  
  
  Check Price Condition Records:
  
  Go to the transaction code VK11 (Create Condition) or VK12 (Change Condition) to check if the price condition records exist for the product in question.
  Ensure that the relevant pricing conditions are maintained for the product and the specific sales area.
  
  
  
  Verify Product Configuration:
  
  Check the product configuration in the CRM system to ensure that it is set up correctly.
  Ensure that the product is active and available for sales.
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure assigned to the product and ensure it is active.
  You can review the pricing procedure in the configuration settings (transaction code SPRO).
  
  
  
  Define Sales Area:
  
  Ensure that the sales area for the product is defined correctly. You can check this in the product master data.
  If necessary, create or adjust the sales area settings.
  
  
  
  Check Master Data:
  
  Review the material master and customer master records to ensure that all necessary data is complete and accurate.
  Ensure that the product is assigned to the correct sales organization and distribution channel.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, SPRO, and CRM_PRODUCT for managing pricing and product data.
  Documentation: Refer to SAP documentation for detailed information on pricing procedures and condition records.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.