How To Fix CRM_PRICING401 - Customer group &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING - Messages for the Pricing Set

• Message number: 401

• Message text: Customer group &1 does not exist

What causes this issue?

<DS:DE.CRMT_CUST_GROUP>Customer group</> '&V1&' should be used in the
current business transaction. However, this customer group is not
provided in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries. If customer group '&V1&' should be an applicable
value, you must enter it in <DS:SIMG.CRMV_CUSTGRP>Customizing for
customer groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING401 - Customer group &1 does not exist ?

  The SAP error message CRM_PRICING401, which states "Customer group &1 does not exist," typically occurs in the context of pricing and sales processes within the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to find a specified customer group in the relevant master data.
  Cause:
  
  Non-Existent Customer Group: The customer group specified in the pricing procedure or transaction does not exist in the system.
  Incorrect Configuration: The customer group may not have been properly configured in the system.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer group.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually in SPRO) and verify that the customer group exists.
  If it does not exist, create the customer group using the appropriate transaction (e.g., OVK1 for creating customer groups in SD).
  
  
  
  Verify Master Data:
  
  Check the customer master data to ensure that the customer group is correctly assigned to the customer.
  Use transaction XD03 (Display Customer) to view the customer details and confirm the customer group.
  
  
  
  Update Pricing Procedure:
  
  If the pricing procedure is referencing a customer group that is not valid, update the pricing procedure to use a valid customer group.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the customer group. This can be checked with the help of a security administrator.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific notes or guidelines related to the error message.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO (Customizing Implementation Guide)
  XD03 (Display Customer)
  OVK1 (Create Customer Group)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.