How To Fix CRM_PRICING402 - There is no description available for customer group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING - Messages for the Pricing Set

• Message number: 402

• Message text: There is no description available for customer group &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING402 - There is no description available for customer group &1 ?

  The SAP error message CRM_PRICING402, which states "There is no description available for customer group &1," typically occurs in the context of pricing and sales processes within the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to find a description for the specified customer group in the pricing conditions.
  Cause:
  
  Missing Customer Group Description: The most common cause of this error is that the customer group specified in the pricing condition does not have a corresponding description in the system.
  Configuration Issues: There may be issues with the configuration of customer groups in the system, such as missing entries in the relevant tables.
  Data Inconsistency: There could be inconsistencies in the master data, where the customer group exists but is not properly defined or activated.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the relevant configuration settings in SAP (usually in SPRO) and check the settings for customer groups.
  Ensure that the customer group in question is defined and has a description.
  
  
  
  Maintain Customer Group Descriptions:
  
  Use transaction code OVK1 (or the relevant transaction for your version) to maintain customer group descriptions.
  Ensure that the customer group has a valid description in the system.
  
  
  
  Check Master Data:
  
  Verify the master data for the customer in question. Ensure that the customer is assigned to the correct customer group and that the group is active.
  You can check this in the customer master data using transaction code XD03 (for general data) or VD03 (for sales area data).
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure to ensure that it is correctly configured to use the customer group.
  Make sure that the pricing conditions are set up to reference the correct customer group.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, ensure that all necessary objects were transported correctly and that there are no missing dependencies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM pricing to see if there are any specific recommendations or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  OVK1 - Maintain Customer Group Descriptions
  XD03 - Display Customer Master
  VD03 - Display Customer Master (Sales Area)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM pricing and customer groups.
  
  
  Support: If the issue persists after checking the above, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_PRICING402 error and ensure that the customer group is properly defined in your SAP system.