How To Fix CRM_PRDXI021 - Invalid criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRDXI - Message for CRM Product XI Connection

• Message number: 021

• Message text: Invalid criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRDXI021 - Invalid criteria ?

  The SAP error message CRM_PRDXI021 "Invalid criteria" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the selection criteria used in a report or transaction. This error can arise due to various reasons, such as incorrect input values, missing mandatory fields, or incompatible data types.
  Causes:
  
  Incorrect Input Values: The criteria entered may not match the expected format or valid values.
  Missing Mandatory Fields: Certain fields may be required for the operation, and if they are left blank, the system will throw this error.
  Data Type Mismatch: The criteria may involve fields that expect specific data types (e.g., numeric, date) and providing an incorrect type can lead to this error.
  Configuration Issues: There may be issues with the configuration of the CRM system that affect how criteria are validated.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access certain data, leading to this error.
  
  Solutions:
  
  Check Input Values: Review the criteria you have entered and ensure they are valid and in the correct format.
  Complete Mandatory Fields: Make sure all required fields are filled out correctly.
  Verify Data Types: Ensure that the data types of the input values match the expected types for the fields.
  Review Configuration: If you have access, check the configuration settings related to the CRM transaction or report to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction or report you are using.
  User Authorization: Check if you have the necessary authorizations to perform the action you are attempting. If not, contact your system administrator.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Identify the specific transaction code or report that triggered the error for more targeted troubleshooting.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.