How To Fix CRM_PRDXI020 - ******************** Selection Criteria *********************

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRDXI - Message for CRM Product XI Connection

• Message number: 020

• Message text: ******************** Selection Criteria *********************

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRDXI020 - ******************** Selection Criteria ********************* ?

  The SAP error message CRM_PRDXI020 typically relates to issues with selection criteria in the context of CRM (Customer Relationship Management) processes, particularly when dealing with data extraction or reporting. This error can occur when the selection criteria provided do not match any records in the database or when there are issues with the configuration of the selection parameters.
  Cause:
  
  No Matching Records: The selection criteria specified do not match any records in the database. This could be due to incorrect input values or filters that are too restrictive.
  Configuration Issues: There may be issues with the configuration of the selection criteria in the CRM system, such as missing or incorrect settings.
  Authorization Issues: The user may not have the necessary authorizations to access the data being queried.
  Data Inconsistencies: There may be inconsistencies or issues with the underlying data that prevent the selection from returning results.
  
  Solution:
  
  Review Selection Criteria: Check the selection criteria you have entered. Ensure that the values are correct and that they correspond to existing records in the database.
  Broaden Filters: If the filters are too restrictive, try broadening them to see if any records can be retrieved.
  Check Configuration: Review the configuration settings related to the selection criteria in the CRM system. Ensure that all necessary parameters are correctly set up.
  User Authorizations: Verify that the user has the appropriate authorizations to access the data. If not, work with your SAP security team to obtain the necessary permissions.
  Data Validation: Check the underlying data for inconsistencies or issues. This may involve running data validation reports or checking for missing entries.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific transaction or report you are using for additional guidance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or ST22 (Dump Analysis).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.