How To Fix CRM_PML154 - ID '&1' of mail form is already in use in target system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 154

• Message text: ID '&1' of mail form is already in use in target system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML154 - ID '&1' of mail form is already in use in target system ?

  The SAP error message CRM_PML154 indicates that a mail form with the specified ID (&1) is already in use in the target system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email or generate a document using a mail form that is currently locked or being used by another process.
  Cause:
  
  Concurrent Usage: The mail form is being accessed or modified by another user or process, leading to a lock on that form.
  System Lock: The system may have a lock mechanism in place to prevent simultaneous modifications or usage of the same mail form.
  Configuration Issues: There may be configuration issues in the mail form settings or in the target system that are causing the form to be incorrectly flagged as in use.
  
  Solution:
  
  
  Check for Locks: 
  
  Use transaction code SM12 to check for any locks on the mail form. If you find a lock that is no longer needed, you can delete it (ensure that you have the necessary authorizations to do so).
  
  
  
  Wait and Retry: If the form is being used by another process, you may need to wait until that process completes before trying again.
  
  
  Review Mail Form Configuration:
  
  Go to transaction CRMD_ORDER or SORE to review the configuration of the mail form. Ensure that it is set up correctly and that there are no issues with the form itself.
  
  
  
  Check User Authorizations: Ensure that the user trying to access the mail form has the necessary authorizations to do so.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12 - To check and manage locks.
  SLG1 - To view application logs.
  CRMD_ORDER - To manage CRM orders and related documents.
  
  
  
  Documentation: Review SAP documentation related to CRM mail forms and their configuration for best practices and troubleshooting steps.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to resolve the CRM_PML154 error and successfully use the mail form in your target system.