How To Fix CRM_PML152 - Inconsistent Customizing settings; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 152

• Message text: Inconsistent Customizing settings; contact technical support

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

For the Customizing activity <LS>Define Categories for URLs</>, the
settings differ between the source system and the target system.
Check that the settings in the source system and the target system are
identical.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML152 - Inconsistent Customizing settings; contact technical support ?

  The SAP error message CRM_PML152 indicates that there are inconsistent customizing settings in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are discrepancies in the configuration settings related to the Product Management and Logistics (PML) module.
  Cause:
  
  Inconsistent Configuration: The error often occurs due to inconsistencies in the customizing settings for product management, such as missing or incorrect entries in the customizing tables.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be inconsistencies if the transport did not include all necessary objects or if there were manual changes that were not properly synchronized.
  Missing Dependencies: Certain settings may depend on other configurations that are not set up correctly or are missing altogether.
  Version Mismatch: If there are different versions of the software or components, it may lead to inconsistencies.
  
  Solution:
  
  Check Customizing Settings: Review the customizing settings in the SAP system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings related to Product Management and Logistics.
  Consistency Check: Use transaction codes like SE11 to check the relevant database tables for inconsistencies. You may also use transaction SLG1 to check the application log for more details on the error.
  Transport Management: If the issue arose after a transport, ensure that all necessary objects were included in the transport request. You may need to re-transport or manually adjust settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  Contact Technical Support: If the issue persists after checking the above points, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to CRM and PML for best practices in configuration.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the CRM_PML152 error.