How To Fix CRM_PML153 - Inconsistent Customizing settings; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 153

• Message text: Inconsistent Customizing settings; contact technical support

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

For the Customizing activity <LS>Maintain Attribute Contexts for Mail
Forms</>, the settings differ between the the source system and the
target system.
Check that the settings in the source system and the target system are
identical.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML153 - Inconsistent Customizing settings; contact technical support ?

  The SAP error message CRM_PML153 indicates that there are inconsistent customizing settings in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are discrepancies in the configuration settings related to the Product Management and Logistics (PML) module.
  Cause:
  
  Inconsistent Configuration: The error often occurs due to inconsistencies in the customizing settings for product management, such as missing or incorrect entries in the configuration tables.
  Missing Dependencies: Certain dependencies or prerequisites for the configuration might not be met, leading to inconsistencies.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there might be issues if the transport did not include all necessary objects or if there were conflicts.
  Data Integrity Issues: There may be issues with the data integrity in the database, such as orphaned records or incorrect relationships between objects.
  
  Solution:
  
  Check Customizing Settings: Review the customizing settings in the SAP system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings related to Product Management and Logistics.
  Consistency Check: Use transaction codes like SE11 to check the relevant database tables for inconsistencies. You may also use transaction SLG1 to check the application log for more details on the error.
  Reconfigure Settings: If you identify any inconsistencies, reconfigure the settings as necessary. Ensure that all required entries are present and correctly configured.
  Transport Management: If the issue arose after a transport, check the transport logs and ensure that all necessary objects were included in the transport request.
  Data Cleanup: If there are data integrity issues, you may need to clean up the data. This could involve deleting orphaned records or correcting relationships between objects.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and PML for any specific guidance on resolving this error.
  Contact Technical Support: If the issue persists after checking and correcting the settings, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_PML153. You can search for relevant notes in the SAP Support Portal.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the CRM_PML153 error.