How To Fix CRM_PML024 - ID '&1' is not unique; delete duplicates

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 024

• Message text: ID '&1' is not unique; delete duplicates

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML024 - ID '&1' is not unique; delete duplicates ?

  The SAP error message CRM_PML024 indicates that there is a problem with the uniqueness of an identifier (ID) in the system. Specifically, the message states that the ID '&1' is not unique, which means that there are multiple entries in the database that share the same identifier, leading to a conflict.
  Cause:
  
  Duplicate Entries: The most common cause of this error is the presence of duplicate entries in the database for the specified ID. This can happen due to data import processes, manual data entry errors, or issues during data migration.
  Data Consistency Issues: If the system has not been properly maintained or if there have been issues with data synchronization, it can lead to inconsistencies and duplicates.
  Configuration Errors: Incorrect configuration settings in the CRM system can also lead to the creation of duplicate records.
  
  Solution:
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to access the relevant database tables and identify the duplicate entries for the ID in question. You can run a query to find all records with the same ID.
  Delete or Merge Duplicates: Once you have identified the duplicates, you can either delete the unnecessary records or merge them if they contain different information that needs to be preserved.
  Data Cleansing: Implement data cleansing processes to regularly check for and remove duplicates in the system.
  Review Data Entry Processes: Ensure that data entry processes are robust and include checks to prevent duplicates from being created in the first place.
  Consult Documentation: Check SAP documentation or notes related to this error for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser) and SE11 (Data Dictionary) to help you analyze the database tables.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  Testing: After resolving the duplicates, conduct thorough testing to ensure that the issue does not recur and that the system functions as expected.
  
  By following these steps, you should be able to resolve the CRM_PML024 error and ensure the integrity of your data in the SAP CRM system.