How To Fix CRM_PML010 - Change the ID '&1' for the mail form or text element

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 010

• Message text: Change the ID '&1' for the mail form or text element

What causes this issue?

The ID for the mail form or text element is incorrectly formatted, or
contains characters or symbols that are not permitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a different ID for the mail form or text element.
The ID must begin with an alphabetical character, and can contain
alphanumeric characters and underscores.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML010 - Change the ID '&1' for the mail form or text element ?

  The SAP error message CRM_PML010, which states "Change the ID '&1' for the mail form or text element," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the mail form or text element ID being used in a particular process, such as sending emails or generating documents.
  Cause:
  
  Invalid ID: The ID specified in the error message (&1) does not exist in the system. This could be due to a typo or because the ID has not been created or activated.
  Missing Configuration: The mail form or text element may not be properly configured in the system, leading to the inability to find the specified ID.
  Transport Issues: If the mail form or text element was recently transported from another system, it may not have been properly imported or activated in the target system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified mail form or text element.
  
  Solution:
  
  Check the ID: Verify that the ID specified in the error message is correct. Look for any typos or discrepancies.
  Create/Activate the Mail Form: If the ID does not exist, you may need to create a new mail form or text element with the specified ID. This can be done in the transaction code CRMD_ORDER or SO10 (for text elements).
  Review Configuration: Ensure that the mail form or text element is properly configured. Check the settings in the relevant customizing transactions (e.g., SPRO).
  Transport Check: If the issue arose after a transport, check the transport logs to ensure that the mail form or text element was successfully transported and activated.
  Authorization Check: Ensure that the user has the necessary authorizations to access the mail form or text element. This may involve checking roles and authorizations in the user profile.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management, SO10 for text elements, and SOST for monitoring sent emails.
  Documentation: Refer to SAP Help documentation for CRM mail forms and text elements for detailed guidance on configuration and usage.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.