How To Fix CRM_ORGMAN416 - No SAP ERP dummy division can be entered for the active division

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 416

• Message text: No SAP ERP dummy division can be entered for the active division

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN416 - No SAP ERP dummy division can be entered for the active division ?

  The SAP error message CRM_ORGMAN416 indicates that there is an issue with the organizational management setup in your SAP system, specifically related to the assignment of divisions in the Customer Relationship Management (CRM) module. The error message states: "No SAP ERP dummy division can be entered for the active division." This typically occurs when there is a mismatch or misconfiguration in the organizational structure between SAP CRM and SAP ERP.
  Cause:
  
  Missing Dummy Division: The error usually arises when the system expects a "dummy division" to be assigned to a specific active division, but it cannot find one. This dummy division is often used as a placeholder or for organizational purposes.
  Configuration Issues: There may be configuration issues in the organizational management settings, particularly in the integration between SAP CRM and SAP ERP.
  Data Inconsistency: There could be inconsistencies in the data between the two systems, such as missing entries or incorrect mappings.
  
  Solution:
  
  
  Check Organizational Structure:
  
  Go to the transaction code PPOME (or PPOSE) in SAP ERP to check the organizational structure.
  Ensure that the divisions are correctly defined and that a dummy division is assigned to the active division.
  
  
  
  Define Dummy Division:
  
  If a dummy division does not exist, you may need to create one. This can typically be done in the configuration settings for organizational management.
  Navigate to SPRO > SAP Reference IMG > Enterprise Structure > Definition > Logistics - General > Define Divisions and ensure that a dummy division is created and assigned.
  
  
  
  Check Integration Settings:
  
  Ensure that the integration settings between SAP CRM and SAP ERP are correctly configured. This includes checking the settings for organizational data transfer.
  You can check the settings in transaction CRMC_ORG or through the customizing settings in SPRO.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that there are no discrepancies between the CRM and ERP systems. This can often be done through specific reports or transaction codes designed for data consistency checks.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific instructions or updates that may apply to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, PPOSE, CRMC_ORG, and SPRO for organizational management.
  SAP Notes: Search for SAP Notes related to CRM_ORGMAN416 in the SAP Support Portal for any known issues or fixes.
  Documentation: Review the SAP Help Portal for detailed information on organizational management and integration between SAP CRM and ERP.
  
  By following these steps, you should be able to resolve the error and ensure that your organizational management setup is correctly configured.