How To Fix CRM_ORDERADM_I023 - Parent item &1 does not exist so it was reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 023

• Message text: Parent item &1 does not exist so it was reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I023 - Parent item &1 does not exist so it was reset ?

  The SAP error message CRM_ORDERADM_I023 indicates that a parent item in a CRM order does not exist, which leads to the system resetting the item. This typically occurs in scenarios where there is a hierarchical relationship between items in a sales order, service order, or similar document, and the parent item is either missing or has been deleted.
  Cause:
  
  Missing Parent Item: The parent item that the system expects to find does not exist in the order. This could happen if the parent item was deleted or not created properly.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect references or relationships between items.
  Order Deletion: If the parent order or item was deleted after the child item was created, the child item would lose its reference.
  Incorrect Configuration: The configuration of the order or item types may not be set up correctly, leading to issues in item hierarchy.
  
  Solution:
  
  Check Parent Item: Verify if the parent item exists in the order. If it has been deleted, you may need to recreate it or adjust the child item accordingly.
  Recreate the Order: If the order is significantly corrupted, consider recreating the order from scratch, ensuring that all items are correctly linked.
  Review Item Relationships: Check the relationships between items in the order. Ensure that the parent-child relationships are correctly defined and that all necessary items are present.
  Data Consistency Check: Run consistency checks in the system to identify any discrepancies in the order data.
  Consult Documentation: Review SAP documentation or notes related to CRM order management for any specific guidelines or known issues related to this error.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER or CRM_ORDERADM_I to view and manage orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches.
  Custom Development: If there are custom developments in your SAP environment, review them to ensure they are not causing the issue.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the order behaves as expected.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.