How To Fix CRM_ORDERADM_I020 - Competitor product &1 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 020

• Message text: Competitor product &1 is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I020 - Competitor product &1 is not permitted ?

  The SAP error message CRM_ORDERADM_I020, which states "Competitor product &1 is not permitted," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to include a competitor product in a sales order or related document, but the system has been configured to restrict such actions.
  Cause:
  
  Configuration Settings: The system may be configured to disallow the inclusion of competitor products in sales documents. This is often done to prevent conflicts of interest or to maintain competitive integrity.
  Product Master Data: The competitor product may not be properly set up in the system, or it may be flagged as not allowed for certain transactions.
  Sales Area Settings: The sales area or organizational settings may restrict the use of competitor products in specific contexts.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings in the SAP system related to competitor products. This can typically be found in the customizing settings under CRM or Sales and Distribution (SD) modules. You may need to consult with your SAP administrator or functional consultant to adjust these settings if necessary.
  
  
  Product Master Data Review: Verify the product master data for the competitor product in question. Ensure that it is correctly set up and that there are no restrictions preventing its use in sales documents.
  
  
  Sales Area Settings: Check the sales area settings to ensure that there are no restrictions on the use of competitor products for the specific sales area you are working with.
  
  
  User Authorization: Ensure that the user attempting to create the order has the necessary authorizations to include competitor products. Sometimes, authorization profiles can restrict access to certain product categories.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on handling competitor products and related configurations.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling competitor products.
  Training and Documentation: Ensure that users are trained on the policies regarding competitor products and understand the implications of including them in sales documents.
  Business Processes: Review the business processes in place regarding competitor products to ensure they align with organizational policies and compliance requirements.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.