How To Fix CRM_ORDERADM_I019 - Cannot delete item &1. The item will be set to completed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 019

• Message text: Cannot delete item &1. The item will be set to completed.

What causes this issue?

You have attempted to delete a sales item.

System Response

The sales item has already been released. Therefore, the sales item
cannot be deleted.
However, to close the transaction, the status of the sales item is set
to completed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I019 - Cannot delete item &1. The item will be set to completed. ?

  The SAP error message CRM_ORDERADM_I019 indicates that you are trying to delete an item from a CRM order, but the system is preventing this action because the item cannot be deleted. Instead, the item will be set to "completed." This typically occurs in scenarios where the item has already been processed or is in a status that does not allow for deletion.
  Causes:
  
  Item Status: The item may be in a status that does not permit deletion. For example, if the item has been confirmed, invoiced, or is part of a completed process, it cannot be deleted.
  Dependencies: There may be dependencies or relationships with other items or documents that prevent deletion.
  Business Logic: The business rules defined in the system may restrict the deletion of certain items based on their type or status.
  Customizations: Custom developments or enhancements in the SAP system may impose additional restrictions on item deletion.
  
  Solutions:
  
  Check Item Status: Review the status of the item you are trying to delete. If it is in a completed or processed state, consider whether it can be set to a different status or if it should be completed instead.
  Complete the Item: If the item is meant to be finalized, you can proceed with completing it rather than deleting it. This may involve marking it as completed or closed in the system.
  Review Dependencies: Investigate if there are any dependencies or linked documents that are preventing the deletion. You may need to address these dependencies first.
  Consult Documentation: Check the SAP documentation or your organization's guidelines regarding item deletion in CRM orders to understand the specific rules and processes.
  Custom Logic Review: If there are custom developments in your SAP system, consult with your technical team to understand if any custom logic is affecting the deletion process.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for managing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM order management and item deletion for any known issues or patches.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform deletion actions in the CRM system.
  
  By following these steps, you should be able to understand the reason for the error and take appropriate action to resolve it.