How To Fix CRM_ORDERADM_I017 - Product &1 is not a competitive product to product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 017

• Message text: Product &1 is not a competitive product to product &2

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_ORDERADM_I017 - Product &1 is not a competitive product to product &2 ?

  The SAP error message CRM_ORDERADM_I017 indicates that there is an issue with the product comparison in the context of a sales order or a similar transaction in the SAP CRM system. Specifically, it states that the product you are trying to use (Product &1) is not considered a competitive product to another product (Product &2). This error typically arises in scenarios where competitive product relationships are defined in the system, and the system is enforcing these relationships.
  Cause:
  
  Product Relationship Configuration: The error usually occurs when the system is configured to enforce competitive product relationships, and the two products in question do not have a defined competitive relationship in the system.
  Master Data Issues: There may be missing or incorrect master data for the products involved, such as missing competitive product assignments.
  Business Rules: The business rules set up in the CRM system may require that certain products can only be sold or offered in conjunction with specific competitive products.
  
  Solution:
  
  
  Check Product Relationships:
  
  Go to the product master data for both products (Product &1 and Product &2).
  Verify if there is a competitive product relationship defined between them. If not, you may need to create this relationship.
  
  
  
  Maintain Competitive Products:
  
  Navigate to the relevant configuration settings in SAP CRM where competitive products are maintained.
  Add the necessary competitive product relationships if they are missing.
  
  
  
  Review Business Rules:
  
  Check if there are any specific business rules or conditions that are causing this restriction. You may need to adjust these rules based on your business requirements.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to product management and competitive products for additional insights and guidance.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage orders, or MM02 to change material master data.
  Customization: The competitive product settings can often be found in the customizing settings under Sales and Distribution or CRM settings.
  Testing: After making changes, ensure to test the scenario again to confirm that the error has been resolved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.