How To Fix CRM_ORDERADM_I016 - Item with external item number &1 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 016

• Message text: Item with external item number &1 was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I016 - Item with external item number &1 was not found ?

  The SAP error message CRM_ORDERADM_I016 indicates that the system could not find an item with the specified external item number (&1) in the CRM order. This error typically occurs in the context of CRM (Customer Relationship Management) transactions when trying to access or manipulate an order item that does not exist in the system.
  Causes:
  
  Incorrect External Item Number: The external item number provided may be incorrect or misspelled.
  Item Not Created: The item may not have been created in the system or may have been deleted.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing items.
  Authorization Issues: The user may not have the necessary permissions to view or access the item.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the item from being recognized.
  
  Solutions:
  
  Verify External Item Number: Check the external item number for accuracy. Ensure that it matches the expected format and value.
  Check Item Existence: Use transaction codes like CRMD_ORDER or relevant reports to check if the item exists in the system.
  Review Data Synchronization: If the CRM system is integrated with other systems, ensure that data synchronization processes are functioning correctly. Check for any errors in the middleware or integration layer.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the item. This may involve checking roles and permissions in the SAP system.
  Consult Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for handling external item numbers.
  Debugging: If the issue persists, consider debugging the transaction to identify where the error is occurring in the code.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE80 (Object Navigator), and SE37 (Function Module) for debugging.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for CRM order management to understand how external item numbers are handled and any prerequisites for their use.
  
  If the issue cannot be resolved through these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.