How To Fix CRM_ORDERADM_H013 - A transaction number could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_H - Output for Administration Header

• Message number: 013

• Message text: A transaction number could not be determined

What causes this issue?

The transaction number could not be determined.

System Response

The document cannot be saved.

How to fix this error?

Check the number range interval assigned to the transaction type.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_H013 - A transaction number could not be determined ?

  The SAP error message CRM_ORDERADM_H013 indicates that the system was unable to determine a transaction number for a specific operation in the CRM (Customer Relationship Management) module. This error typically arises during the processing of business transactions, such as creating or updating orders, service requests, or other CRM-related activities.
  Causes:
  
  Missing Configuration: The transaction type or the relevant configuration for the business process may not be set up correctly in the system.
  Inconsistent Data: There may be inconsistencies in the data related to the order or transaction, such as missing mandatory fields or incorrect references.
  Authorization Issues: The user may not have the necessary authorizations to access or create the transaction.
  System Bugs or Issues: There could be bugs in the system or issues with the underlying database that prevent the transaction number from being generated.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may interfere with the standard transaction processing.
  
  Solutions:
  
  
  Check Configuration: Verify the configuration settings for the transaction type in the CRM system. Ensure that all necessary settings are correctly defined.
  
  Transaction types can be checked in the customizing settings under CRM > Transactions > Define Transaction Types.
  
  
  
  Data Validation: Review the data being processed to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  Check for missing mandatory fields in the order or transaction data.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform the transaction. This can be checked in the user roles and profiles.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the transaction number generation is failing.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM, such as CRMD_ORDER for order management.
  Documentation: Review SAP documentation related to CRM order management and transaction processing for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDERADM_H013 error effectively.