How To Fix CRM_ORDERADM_H011 - Administration header must not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_H - Output for Administration Header

• Message number: 011

• Message text: Administration header must not be deleted

What causes this issue?

The administrative header cannot be deleted, as follow-up documents
belong to the document to be deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_H011 - Administration header must not be deleted ?

  The SAP error message CRM_ORDERADM_H011 indicates that there is an attempt to delete the administration header of a CRM order, which is not allowed. This error typically occurs in the context of CRM (Customer Relationship Management) transactions when the system detects that the administration header is being referenced or is still in use.
  Cause:
  
  Active References: The administration header is still being referenced by other components or documents within the CRM system.
  Incomplete Data: There may be incomplete or inconsistent data associated with the order that prevents the deletion of the header.
  Business Logic: The business logic defined in the system may not allow the deletion of the header due to specific conditions or statuses of the order.
  
  Solution:
  
  Check References: Ensure that there are no active references to the administration header. This includes checking for related documents, transactions, or processes that may be using the order.
  Review Order Status: Verify the status of the order. If the order is in a status that does not allow deletion (e.g., completed, closed), you may need to change the status or take appropriate actions to allow for deletion.
  Use Transaction Codes: Use transaction codes like CRM_ORDER or CRM_ORDERADM_H to review the order details and identify any issues.
  Consult Documentation: Review SAP documentation or notes related to CRM order management for any specific guidelines or restrictions regarding the deletion of order headers.
  Error Handling: If the error persists, consider implementing error handling in your code or process to manage situations where deletion is not permitted.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if you suspect a bug.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRM_ORDER, CRM_ORDERADM_H, and others that may help in managing orders.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context on handling CRM orders.
  User Authorization: Ensure that the user attempting to delete the header has the necessary authorizations to perform such actions in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.