How To Fix CRM_ORDER_SURVEY103 - Empty value XML string is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 103

• Message text: Empty value XML string is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY103 - Empty value XML string is not allowed ?

  The SAP error message CRM_ORDER_SURVEY103: Empty value XML string is not allowed typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to process or submit an XML string that is expected to contain data but is found to be empty. This can happen during various operations, such as when submitting survey responses or other data that relies on XML formatting.
  Causes:
  
  
  Missing Data: The most common cause is that the application is trying to send an XML string that does not contain any data. This could be due to a programming error, a missing input field, or a failure to collect the necessary data before submission.
  
  
  Incorrect Mapping: If the XML structure is not correctly mapped to the data fields in the CRM system, it may result in an empty string being generated.
  
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper generation of the XML string.
  
  
  User Input Errors: Users may not have filled out required fields, leading to an empty XML string being generated.
  
  
  Solutions:
  
  
  Check Input Data: Ensure that all required fields are filled out correctly before the XML string is generated. Validate the input data to ensure it meets the expected criteria.
  
  
  Debugging: If you have access to the development environment, use debugging tools to trace the execution of the program and identify where the XML string is being generated. Look for any points where data might be missing.
  
  
  Review XML Generation Logic: Check the logic that generates the XML string. Ensure that it correctly handles cases where data might be missing and that it does not attempt to create an XML string if there is no data to include.
  
  
  Configuration Review: Review the configuration settings in the CRM system related to surveys or the specific functionality you are working with. Ensure that everything is set up correctly.
  
  
  Error Handling: Implement error handling in the application to catch cases where an empty XML string might be generated and provide a user-friendly message or prompt to fill in the required data.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for any specific guidelines related to the CRM module you are working with.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the XML string is generated correctly with the expected data.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.