How To Fix CRM_ORDER_SURVEY102 - Emtpy value GUID is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 102

• Message text: Emtpy value GUID is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY102 - Emtpy value GUID is not allowed ?

  The SAP error message "CRM_ORDER_SURVEY102: Empty value GUID is not allowed" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process a survey or feedback related to an order, but the GUID (Globally Unique Identifier) that is expected is missing or empty.
  Cause:
  
  Missing GUID: The error is primarily caused by the absence of a valid GUID that is required for the survey or feedback process. This could happen if the survey is not properly linked to an order or if the data is not being passed correctly.
  Data Integrity Issues: There may be issues with the data integrity in the CRM system, where the expected data is not available or has been deleted.
  Configuration Issues: Incorrect configuration in the CRM system related to surveys or feedback mechanisms can also lead to this error.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling the GUID correctly.
  
  Solution:
  
  Check Data Entry: Ensure that the order or survey data being processed includes a valid GUID. If you are manually entering data, double-check for any missing fields.
  Review Configuration: Check the configuration settings for surveys in the CRM system. Ensure that all necessary settings are correctly configured and that the system is set up to generate or retrieve GUIDs as needed.
  Debugging: If you have access to the development environment, you can debug the process to see where the GUID is expected and why it might be empty. This can help identify if there is a coding issue or a data flow problem.
  Data Consistency Check: Run consistency checks on the CRM data to ensure that all necessary records are present and that there are no orphaned records that might be causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to CRM surveys for any specific requirements or known issues that might be relevant to your situation.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may have additional insights or patches that can resolve the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide guidance on troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with surveys and orders, such as CRMD_ORDER for order management.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.