How To Fix CRM_ORDER_DEDUP706 - More than one prime object found for duplicate object &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 706

• Message text: More than one prime object found for duplicate object &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP706 - More than one prime object found for duplicate object &1 ?

  The SAP error message CRM_ORDER_DEDUP706 indicates that the system has found more than one prime object for a duplicate object in the context of CRM (Customer Relationship Management) order processing. This typically occurs during operations that involve duplicate checks, such as creating or updating orders, where the system expects to find a single prime object but encounters multiple candidates.
  Cause:
  The error is usually caused by one of the following scenarios:
  
  Data Duplication: There are multiple records in the database that match the criteria for what the system considers a "duplicate." This could be due to incorrect data entry, data migration issues, or synchronization problems between systems.
  Configuration Issues: The duplicate check settings in the CRM system may not be configured correctly, leading to multiple prime objects being identified for the same duplicate check.
  Custom Development: If there are custom enhancements or modifications in the CRM system, they might inadvertently cause multiple prime objects to be identified.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Duplicate Records:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for duplicate entries. Look for the specific object type indicated by the error message (e.g., orders, leads).
  Analyze the data to determine why multiple records exist.
  
  
  
  Data Cleanup:
  
  If duplicates are found, decide on a strategy to clean up the data. This may involve deleting or merging duplicate records, depending on business requirements.
  Ensure that the data integrity is maintained after cleanup.
  
  
  
  Review Duplicate Check Configuration:
  
  Check the configuration settings for duplicate checks in the CRM system. This can typically be found in the customizing settings under the relevant CRM module.
  Adjust the settings to ensure that the system correctly identifies prime objects.
  
  
  
  Check Custom Code:
  
  If there are any custom developments related to order processing, review the code to ensure it does not interfere with the duplicate check logic.
  Test the custom code to ensure it behaves as expected.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making changes, perform thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRM_ORDER, SE16, and SE11 for data analysis and management.
  SAP Documentation: Review SAP documentation related to CRM order management and duplicate checks for more detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_DEDUP706 error and implement a solution to resolve it.