How To Fix CRM_ORDER_DEDUP707 - No user exists for business partner &1; notification is not sent to him

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 707

• Message text: No user exists for business partner &1; notification is not sent to him

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP707 - No user exists for business partner &1; notification is not sent to him ?

  The SAP error message CRM_ORDER_DEDUP707 indicates that there is an issue with sending notifications to a business partner because the system cannot find a user associated with that business partner. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send notifications (like emails or alerts) related to orders or other CRM activities.
  Cause:
  
  Missing User Assignment: The business partner (BP) does not have a user assigned to it in the system. In SAP, business partners can be customers, vendors, or other entities, and they need to have a corresponding user account for notifications to be sent.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for user assignment.
  Inactive User: The user associated with the business partner may be inactive or deleted.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper linking of users to business partners.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner in question using the relevant search criteria.
  Check the "Roles" tab to ensure that the business partner has the appropriate roles assigned.
  Ensure that a user is assigned to the business partner under the "User" role.
  
  
  
  Assign a User:
  
  If no user is assigned, you can create a new user or assign an existing user to the business partner.
  Make sure the user has the necessary authorizations and is active.
  
  
  
  Verify User Status:
  
  Check if the user account is active. You can do this by going to transaction code SU01 (User Maintenance) and entering the user ID.
  If the user is inactive, you can reactivate it.
  
  
  
  Review Notification Settings:
  
  Ensure that the notification settings in the CRM system are correctly configured to send notifications to users associated with business partners.
  
  
  
  Test the Notification:
  
  After making the necessary changes, test the notification process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SU01: User Maintenance
  CRMD_ORDER: CRM Order Management
  
  
  Documentation: Refer to SAP Help documentation for CRM and Business Partner management for more detailed instructions on user assignments and roles.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to resolve the error message CRM_ORDER_DEDUP707 and ensure that notifications can be sent to the appropriate users associated with business partners.