How To Fix CRM_ORDER_CUST107 - No service contract-specific Customizing maintained for item category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 107

• Message text: No service contract-specific Customizing maintained for item category &2

What causes this issue?

Item category &2 is assigned to the business transaction category
service contract. However, there is no service contract-specific
Customizing maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the Customizing for the item category, maintain the data for the
service contract or assign the item category to another business
transaction category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST107 - No service contract-specific Customizing maintained for item category &2 ?

  The SAP error message CRM_ORDER_CUST107 indicates that there is no service contract-specific customizing maintained for the specified item category in the context of a service order or service contract. This error typically arises when you are trying to create or process a service order or service contract that requires specific settings for the item category, but those settings have not been defined in the system.
  Cause:
  
  Missing Customizing Settings: The primary cause of this error is that the necessary customizing settings for the item category (denoted as &2 in the error message) have not been maintained in the SAP system.
  Incorrect Item Category: The item category being used may not be appropriate for the service contract or order being processed.
  Configuration Issues: There may be issues in the configuration of the service contract or order management module in SAP CRM.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Item Categories.
  Check if the item category specified in the error message is defined and has the necessary settings for service contracts.
  
  
  
  Maintain Service Contract-Specific Customizing:
  
  If the item category is missing or not properly configured, you will need to create or adjust the customizing settings for that item category.
  Ensure that the relevant fields, such as pricing, billing, and service-related settings, are correctly maintained.
  
  
  
  Review Related Customizing:
  
  Check other related customizing settings that might affect service contracts, such as service contract types, item category determination, and service order types.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the configuration by creating a new service order or service contract to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed information on configuring service contracts and item categories.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and service management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes related to CRM_ORDER_CUST107 for additional insights or patches that may address known issues.
  Training and Documentation: Consider training sessions or documentation on SAP CRM service management to better understand the configuration and customization processes.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORDER_CUST107 error message.