How To Fix CRM_ORDER_CUST104 - Item category &1 cannot be assigned due to billing relevance &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 104

• Message text: Item category &1 cannot be assigned due to billing relevance &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST104 - Item category &1 cannot be assigned due to billing relevance &2 ?

  The SAP error message CRM_ORDER_CUST104 indicates that there is an issue with the assignment of an item category in a CRM order due to its billing relevance. This error typically arises when the item category you are trying to use is not compatible with the billing settings of the order or the item.
  Cause:
  
  Item Category Configuration: The item category you are trying to assign may not be configured correctly in the system. Specifically, it may not be set up to allow billing or may have restrictions based on the billing relevance settings.
  Billing Relevance Settings: The billing relevance of the item category may not match the requirements of the order. For example, if the order is set to require billing but the item category is not configured for billing, this error will occur.
  Order Type Restrictions: The order type being used may have specific restrictions on which item categories can be assigned based on their billing relevance.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for item categories in the SAP system (Transaction code: SPRO).
  Navigate to the relevant path for CRM order management and check the settings for the item category in question.
  Ensure that the item category is configured to allow billing if it is required for the order.
  
  
  
  Review Billing Relevance:
  
  Check the billing relevance settings for the item category. You can do this by looking at the item category settings in the configuration.
  Make sure that the billing relevance is set correctly (e.g., "A" for account-based billing, "B" for order-related billing, etc.) based on the requirements of your order.
  
  
  
  Verify Order Type Settings:
  
  Check the order type settings to see if there are any restrictions on the item categories that can be used.
  Ensure that the order type allows for the item category you are trying to assign.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more detailed information on item category configuration and billing relevance.
  
  
  
  Testing:
  
  After making any changes, test the order creation process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like CRMD_ORDER to view and manage CRM orders, and SPRO for configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to item categories and billing relevance.
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that might affect item category assignment.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM and order management.