How To Fix CRM_ORDER_CUST102 - External billing is not possible in the Service Parts Management scenario

CRM_ORDER_CUST102 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 102

• Message text: External billing is not possible in the Service Parts Management scenario

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST102 - External billing is not possible in the Service Parts Management scenario ?

  The SAP error message CRM_ORDER_CUST102 indicates that external billing is not possible in the Service Parts Management (SPM) scenario. This error typically arises when there are issues related to the configuration or the data setup in the SAP system, particularly in the context of service orders and billing processes.
  
  Cause:
  
  
  Service Parts Management Configuration: The error may occur if the Service Parts Management scenario is not properly configured in the SAP system. This includes settings related to service orders, billing types, and the integration between CRM and ERP systems.
  
  
  Billing Type: The billing type used in the service order may not be compatible with external billing processes. Certain billing types are designated for internal processing only.
  
  
  Order Status: The status of the service order may not allow for external billing. For example, if the order is not completed or is in a status that does not permit billing, this error can occur.
  
  
  Master Data Issues: