How To Fix CRM_ORDER_CUST103 - In Service Parts Management, intercompany billing is only possible in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 103

• Message text: In Service Parts Management, intercompany billing is only possible in CRM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST103 - In Service Parts Management, intercompany billing is only possible in CRM ?

  The SAP error message CRM_ORDER_CUST103 indicates that in the context of Service Parts Management, intercompany billing is restricted to the CRM system. This error typically arises when there is an attempt to perform intercompany billing in a system or context that does not support it, such as in the ERP system instead of CRM.
  Cause:
  
  System Configuration: The system is configured to handle intercompany billing only within the CRM environment. This means that any attempt to process intercompany billing outside of CRM will trigger this error.
  Process Flow: The business process may not be correctly set up to route intercompany transactions through the CRM system.
  Master Data Issues: There may be issues with the master data setup, such as incorrect customer or vendor assignments that do not align with the intercompany billing requirements.
  
  Solution:
  
  Use CRM for Intercompany Billing: Ensure that all intercompany billing processes are initiated and processed within the CRM system. This may involve adjusting your workflow or process to ensure that transactions are routed correctly.
  Check Configuration: Review the configuration settings in both the CRM and ERP systems to ensure that they are set up correctly for intercompany transactions. This includes checking the settings for intercompany billing in the CRM system.
  Master Data Review: Verify that the master data for customers and vendors is correctly set up for intercompany transactions. Ensure that the necessary intercompany relationships are defined.
  Consult Documentation: Refer to SAP documentation or notes related to Service Parts Management and intercompany billing for any specific configuration or process requirements.
  Training and Awareness: Ensure that users involved in the billing process are aware of the requirement to use CRM for intercompany billing and are trained on the correct procedures.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that are used for intercompany billing processes.
  Integration Points: Understand the integration points between CRM and ERP systems, especially how data flows between them for intercompany transactions.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By addressing the configuration and ensuring that processes are correctly followed, you should be able to resolve the CRM_ORDER_CUST103 error effectively.