How To Fix CRM_ORDER_CUST093 - GTS-relevant items have to be relevant for billing or delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 093

• Message text: GTS-relevant items have to be relevant for billing or delivery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST093 - GTS-relevant items have to be relevant for billing or delivery ?

  The SAP error message CRM_ORDER_CUST093 indicates that there are items in a sales order or related document that are marked as relevant for Global Trade Services (GTS), but they are not set up correctly for billing or delivery. This error typically arises in scenarios where GTS is integrated with SAP CRM or SAP ERP, and it is crucial for compliance and trade regulations.
  Cause:
  
  Item Configuration: The items in the order may not be configured correctly to be relevant for billing or delivery. This can happen if the item category or the item type does not support billing or delivery.
  GTS Settings: The settings in GTS may require that all items marked as GTS-relevant must also be relevant for billing or delivery.
  Missing Data: There may be missing or incorrect data in the item master or sales order that prevents it from being processed correctly.
  Document Flow Issues: The document flow may not be set up correctly, leading to inconsistencies in how items are processed.
  
  Solution:
  
  Check Item Configuration: Review the item categories and ensure that they are set up to be relevant for billing and delivery. You may need to adjust the item category settings in the configuration.
  Review GTS Settings: Ensure that the GTS settings are correctly configured to allow for the processing of items that are relevant for billing and delivery.
  Update Item Data: Check the item master data for any missing or incorrect information. Ensure that all necessary fields are filled out correctly.
  Adjust Document Flow: Verify the document flow in the system to ensure that all related documents are correctly linked and that there are no inconsistencies.
  Consult Documentation: Refer to SAP documentation or notes related to GTS and CRM integration for any specific configurations or settings that may need to be adjusted.
  Testing: After making changes, test the sales order or document to ensure that the error is resolved and that the items can be processed correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on GTS integration.
  Transaction Codes: Use transaction codes like VA03 (Display Sales Order) or CRM_ORDER to review the sales order details and item configurations.
  GTS Documentation: Review the GTS documentation for specific requirements regarding item relevance for billing and delivery.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.