How To Fix CRM_ORDER_CUST074 - This business transaction category must be maintained using another view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 074

• Message text: This business transaction category must be maintained using another view

What causes this issue?

You attempted to assign a business transaction category to a transaction
type, which cannot be assigned in this view.

System Response

The entry is rejected.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST074 - This business transaction category must be maintained using another view ?

  The SAP error message CRM_ORDER_CUST074 indicates that the business transaction category you are trying to use is not maintained in the current view you are working with. This typically occurs in the context of creating or modifying business transactions in SAP CRM (Customer Relationship Management).
  Cause:
  The error is usually caused by one of the following reasons:
  
  Incorrect Configuration: The business transaction category you are trying to use is not configured in the view you are currently accessing. This can happen if the category is meant to be maintained in a different view or if it has not been set up correctly in the system.
  View Restrictions: Certain business transaction categories may be restricted to specific views or transaction types, and you may be trying to access it from an inappropriate context.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to access or maintain the business transaction category in the current view.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant configuration settings for business transactions.
  Ensure that the business transaction category is correctly defined and maintained in the appropriate view. This may involve checking the settings under:
  
  CRM > Order Management > Basic Settings > Define Business Transaction Categories.
  
  
  Verify that the category is assigned to the correct transaction type and view.
  
  
  
  Use the Correct View:
  
  If the business transaction category is meant to be maintained in a different view, switch to that view and try to perform the action again.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the business transaction category. This can be done by reviewing the user roles and authorizations in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details about the business transaction category and its configuration requirements.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and authorizations, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the order management area in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.