How To Fix CRM_ORDER_CUST063 - Service-specific Customizing missing for transaction &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 063

• Message text: Service-specific Customizing missing for transaction &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST063 - Service-specific Customizing missing for transaction &2 ?

  The SAP error message CRM_ORDER_CUST063 indicates that there is a missing service-specific customizing for a particular transaction in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find the necessary configuration settings for the specified transaction type.
  Cause:
  The error can occur due to several reasons:
  
  Missing Customizing Settings: The required customizing settings for the specific transaction type (indicated by &2 in the error message) have not been maintained in the system.
  Incorrect Transaction Type: The transaction type being used may not be correctly defined or may not exist in the system.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process, leading to incomplete or missing configurations.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the customizing settings.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM order management, typically found under:
  Customer Relationship Management -> Transactions -> Order Management -> Define Order Types
  
  Ensure that the order type related to the transaction is properly defined and that all necessary settings are in place.
  
  
  
  Verify Transaction Type:
  
  Confirm that the transaction type you are trying to use is valid and exists in the system.
  Check if the transaction type is active and correctly configured.
  
  
  
  Transport Check:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues.
  Ensure that all necessary customizing requests have been successfully imported.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and modify the customizing settings.
  If needed, consult with your SAP security team to ensure proper roles and authorizations are assigned.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific transaction type for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (IMG), CRMD_ORDER (Order Management), and SE11 (Data Dictionary) for checking table definitions.
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST063 for any known issues or patches that may address the problem.
  Customizing Tables: Understand the relevant customizing tables (e.g., CRMD_ORDER_TYPE) that may need to be checked or updated.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ORDER_CUST063 error in your SAP system.