How To Fix CRM_ORDER_CUST065 - Item category already being used; object type can no longer be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 065

• Message text: Item category already being used; object type can no longer be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST065 - Item category already being used; object type can no longer be changed ?

  The SAP error message CRM_ORDER_CUST065 indicates that the item category you are trying to change is already in use in the system, and therefore, the object type cannot be modified. This typically occurs in the context of CRM (Customer Relationship Management) order management when you attempt to change the item category of an existing order or transaction.
  Cause:
  
  Item Category in Use: The item category you are trying to change is already assigned to one or more items in the order, and SAP does not allow changes to the object type of items that are already in use.
  Data Consistency: SAP enforces data consistency rules to ensure that the integrity of the order data is maintained. Changing the item category could lead to inconsistencies in the order processing logic.
  Configuration Issues: There may be configuration settings in the item category that prevent changes once the item has been created.
  
  Solution:
  
  Check Item Usage: Verify if the item category is indeed being used in the order. You can do this by checking the order details and seeing which item categories are assigned.
  Create a New Item: If you need to use a different item category, consider creating a new item with the desired item category instead of changing the existing one.
  Delete and Recreate: If the item is not critical and can be removed, you may delete the item and recreate it with the desired item category.
  Consult Configuration: If you believe the item category should be changeable, consult with your SAP configuration team to review the settings related to item categories and object types.
  Review Documentation: Check SAP documentation or notes related to CRM order management for any specific guidelines or restrictions regarding item categories.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRM_ORDER to view and manage orders.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional insights.
  Custom Development: If your organization has custom developments or enhancements, check if any custom logic is affecting item category changes.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.