How To Fix CRM_ORDER_CUST028 - No sales-specific Customizing entries maintained for item category &2

CRM_ORDER_CUST028 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 028

• Message text: No sales-specific Customizing entries maintained for item category &2

What causes this issue?

The entry you wish to read is missing in table &SYST-MSGV1&.

System Response

The system terminates further processing.

How to fix this error?

Check your Customizing settings. If necessary, contact the person
responsible for Customizing and inform them about the missing entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST028 - No sales-specific Customizing entries maintained for item category &2 ?

  The SAP error message CRM_ORDER_CUST028 indicates that there are no sales-specific customizing entries maintained for the specified item category in the CRM system. This error typically occurs when you are trying to create or process a sales order or a related document, and the system cannot find the necessary configuration for the item category being used.
  
  Cause:
  
  Missing Customizing Entries: The primary cause of this error is that the item category specified in the error message does not have any corresponding sales-specific customizing entries in the system.
  Incorrect Item Category: The item category being used may not be valid for the sales document type you are working with.
  
  Configuration Issues: There may be issues in the configuration settings related to sales order processing in the CRM system.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Sales and Distribution