How To Fix CRM_ORDER_CUST028 - No sales-specific Customizing entries maintained for item category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 028

• Message text: No sales-specific Customizing entries maintained for item category &2

What causes this issue?

The entry you wish to read is missing in table &SYST-MSGV1&.

System Response

The system terminates further processing.

How to fix this error?

Check your Customizing settings. If necessary, contact the person
responsible for Customizing and inform them about the missing entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST028 - No sales-specific Customizing entries maintained for item category &2 ?

  The SAP error message CRM_ORDER_CUST028 indicates that there are no sales-specific customizing entries maintained for the specified item category in the CRM system. This error typically occurs when you are trying to create or process a sales order or a related document, and the system cannot find the necessary configuration for the item category being used.
  Cause:
  
  Missing Customizing Entries: The primary cause of this error is that the item category specified in the error message does not have any corresponding sales-specific customizing entries in the system.
  Incorrect Item Category: The item category being used may not be valid for the sales document type you are working with.
  Configuration Issues: There may be issues in the configuration settings related to sales order processing in the CRM system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Sales and Distribution > Basic Functions > Item Categories.
  Check if the item category specified in the error message has been defined and configured correctly.
  
  
  
  Maintain Sales-Specific Customizing Entries:
  
  If the item category is missing, you will need to create the necessary customizing entries for it.
  Ensure that the item category is linked to the appropriate sales document type and that all required fields are filled out.
  
  
  
  Review Sales Document Type:
  
  Ensure that the sales document type you are using is compatible with the item category in question.
  Check the settings for the sales document type to ensure it allows the use of the specified item category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for guidance on configuring item categories and sales document types.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to use transaction codes such as OVAJ (for item category determination) and OVAK (for sales document types) to check and maintain the relevant settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring item categories.
  User Authorization: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further assistance.