How To Fix CRM_ORDER_CUST027 - Item category group &2 is not defined in Customizing

CRM_ORDER_CUST027 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 027

• Message text: Item category group &2 is not defined in Customizing

What causes this issue?

The item category group &V2& has not been defined in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define the item category groups you require in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions</> ->
<LS>Basic Settings</> -> <LS>Define Item Category Group</>.
To maintain the necessary entries from here, choose <LS>Customizing</>
in the <LS>Performance Assistant</> toolbar.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ORDER_CUST027 - Details

• The SAP error message CRM_ORDER_CUST027 indicates that the item category group specified in the system is not defined in the Customizing settings. This error typically occurs when you are trying to create or process a sales order, service order, or any other document in the SAP CRM system, and the system cannot find the necessary configuration for the specified item category group.
  
  Cause:
  
  Missing Configuration: The item category group specified in the document does not exist in the Customizing settings. This could be due to a missing entry or an incorrect configuration.
  Incorrect Item Category Group: The item category group might have been incorrectly assigned to the product or service being used in the order.
  Transport Issues: If the configuration was recently transported from another system (e.g., development to production), it might not have been transported correctly.
  
  
  Solution:
  
  
  Check Item Category Group:
  
  Go to the transaction code SPRO to access the Customizing settings.
  Navigate to the relevant area