How To Fix CRM_ORDER_CUST027 - Item category group &2 is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 027

• Message text: Item category group &2 is not defined in Customizing

What causes this issue?

The item category group &V2& has not been defined in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define the item category groups you require in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions</> ->
<LS>Basic Settings</> -> <LS>Define Item Category Group</>.
To maintain the necessary entries from here, choose <LS>Customizing</>
in the <LS>Performance Assistant</> toolbar.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST027 - Item category group &2 is not defined in Customizing ?

  The SAP error message CRM_ORDER_CUST027 indicates that the item category group specified in the system is not defined in the Customizing settings. This error typically occurs when you are trying to create or process a sales order, service order, or any other document in the SAP CRM system, and the system cannot find the necessary configuration for the specified item category group.
  Cause:
  
  Missing Configuration: The item category group specified in the document does not exist in the Customizing settings. This could be due to a missing entry or an incorrect configuration.
  Incorrect Item Category Group: The item category group might have been incorrectly assigned to the product or service being used in the order.
  Transport Issues: If the configuration was recently transported from another system (e.g., development to production), it might not have been transported correctly.
  
  Solution:
  
  
  Check Item Category Group:
  
  Go to the transaction code SPRO to access the Customizing settings.
  Navigate to the relevant area for item category groups (e.g., Sales and Distribution or CRM settings).
  Verify if the item category group specified in the error message exists. If it does not, you will need to create it or correct the assignment.
  
  
  
  Create or Modify Item Category Group:
  
  If the item category group is missing, create it by following the appropriate steps in the Customizing menu.
  Ensure that all necessary fields and settings are correctly configured.
  
  
  
  Assign Item Category Group:
  
  If the item category group is defined but not assigned correctly, check the product or service master data to ensure that the correct item category group is assigned.
  
  
  
  Transport Issues:
  
  If the configuration was recently transported, check the transport logs to ensure that the item category group was included in the transport request.
  If necessary, re-transport the configuration or manually create the missing item category group in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on item category groups and their configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Customizing Implementation Guide
  MM02 - Change Material Master (to check item category group assignment)
  CRM_ORDER - CRM Order Management (to create or manage orders)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the Customizing settings.
  
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST027 error and ensure that the item category group is properly defined in your SAP system.